TCCUS-sme Client Care

Client Care - First, Last and Always

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Client Care and Support are the hallmarks of Open Solutions. Our technical support personnel are competent, friendly and experienced. A great part of our company's full-time staff serve our clients as personal credit union advocates. This means that each of our clients is personally contacted, at least monthly, to assure the TCCUS-sme product support team is exceeding your expectations. Here's a few examples of how:

  • You can call for technical support at any time of the day, seven days a week. We take pride in delivering quick resolutions.
    SUPPORT PHONE 888.443.5767
  • COMPASS is our Case Tracking System. For more information - Compass Self-Service User Guide (pdf) | Compass Forgotten Password (pdf)
  • Training - Our training programs are designed to educate your entire staff on the best use of the system. Available on-line, on site or via regular webcasts, we endeavor to keep your staff up-to-date on system best-practices and proper use of the technology.
  • Client Conference - This annual meeting invites clients to participate in several days of on-site education, networking and sharing of best practices.
  • Client Association - Provides an avenue for peer level communication and a resource for credit union involvement in product development.
  • Software Review Committee - Comprised of credit union users of TCCUS-sme software who are elected by the user base. Requests for enhancements to the software are actively sought. The committee meets at set intervals to review and prioritize these requests.
  • Conversion Support - System conversion is one of the most challenging experiences faced by a credit union. Open Solutions goes to extreme lengths to make the conversion process as smooth as possible.
  • Business Recovery Services gives you the advantage of a complete portfolio of planning, consulting, and quick-response recovery services. BRS is designed to get your credit union back in operation as quickly as possible, through a combination of advance preparation, ongoing contingency planning and consulting, and rapid-recovery services. More information on Business Recovery Services