Voice Telephony
Take the Call Further...
A phone system is more than just a piece of technology. It's often the only thing connecting you to your clients. So, while many systems out there focus on specs and schematics that impress the engineers, we take an entirely different approach. We focus on people-what they want, what they need, how they think, work, play and most of all, what they expect to happen when they call their financial institution.
- Quick convenient access to financial information through the total Natural Transaction (TNT) system's dynamic, client-tailored call flow.
- Immediate, automatic account status information, providing callers' information needs without even asking.
- Multi-language support
- Personalized contact experience for each member which improves member satisfaction.
Natural Language Speech technology has taken financial services telephony to an entirely new level, allowing your members to communicate by "speaking" to the system as if talking with a live agent. Your members may also enter numeric items such as account numbers, PIN's and monetary amounts via touch-tone if they want.
Our Text-to-Speech (TTS) software reduces costs and development time by supplanting human recordings in a number of commercial applications. It can enhance your member's experience by providing dynamic, detailed and personalized information in a real-time near-human automated voice. Multiple language support is also available for TTS.
Other Key Features of an Open Solutions Telephony system include Touch-tone Interactive Voice Response and Speech-Enabled Lending Systems.